Privacy Policy

Last updated: 11 September 2025

At The Hair & Makeup Hub Ltd, your privacy is as important to us as your artistry. This Privacy Policy explains how we collect, use, and protect your personal data, and the rights you have under UK data protection law. It applies to all users, members, and businesses engaging with our platform.

1. Who We Are

Data Controller: The Hair & Makeup Hub Ltd
Company No.: 16633786
Registered Office: 327 Clifton Drive, Lytham St Annes, FY8 1HN
Contact: info@thehairandmakeuphub.co.uk

2. What Information We Collect

Contact details – name, email, phone, address
Account details – username, membership tier, login credentials
Profile information – bio/about text, services offered, experience, insurance status, counties covered
Photographs – profile and portfolio images (with tier-based upload limits)
Location details – postcode, town/city, county (optional display)
Verification documents – qualifications, training, and insurance certificates
Payment details – securely processed via Stripe
Usage data – enquiries, bookings, applications, and site interactions

3. How We Use Your Information

Create and manage member accounts and artist profiles
Verify artists and issue Verified Artist Badges
Manage bookings, enquiries, and job board applications
Process payments (via Stripe)
Send service updates and membership information
Share marketing communications (only with your consent)
Improve our platform through analytics and performance tracking

4. Our Lawful Bases for Processing

Consent – for marketing communications and non-essential cookies
Contract – to provide our services and fulfil membership agreements
Legal obligation – for tax, accounting, or regulatory requirements
Legitimate interest – to improve services and maintain security

5. Third-Party Services

We use trusted third-party providers including:

Stripe – payment processing and fraud prevention
Mailchimp – email marketing
Google Analytics – traffic and performance insights
Meta/Facebook Pixel – advertising and remarketing
TikTok Pixel – campaign tracking
Instagram embeds – for social media content

Some providers may process data outside the UK/EU. We ensure safeguards such as UK-approved standard contractual clauses.

6. How Long We Keep Your Data

Membership data – deleted within 6 months of account closure
Financial records – kept for 6 years for tax compliance
Marketing data – kept until you unsubscribe or withdraw consent
Verification documents – stored for the badge duration, then deleted

7. Your Data Protection Rights

Right of access – request copies of your personal data
Right to rectification – correct inaccurate data
Right to erasure – request deletion of your data
Right to restrict processing – limit how we use your data
Right to object – to processing for legitimate interests or marketing
Right to data portability – request data transfer
Right to withdraw consent – when processing is based on consent

To exercise your rights, contact us at info@thehairandmakeuphub.co.uk.

8. How to Complain

If you have concerns about how we use your data, please contact us first at info@thehairandmakeuphub.co.uk.
If not satisfied, you can contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint